- Check measurements of furniture and access to your home
It is important to check the measurements of your chosen furniture on our website and ensure there is adequate doorway and stair access. In the instance that a non faulty item has to be returned after dispatch due to reasons beyond our control (including aborted deliveries by the customer), you will be subject to return fees.
- Walk the route from lorry to room
Go to the point in your home where your delivery will begin and walk the path that our Home Delivery Team will take to carry your new furniture into your room of choice. Take your tape measure with you to measure any unusual door or ceiling heights or any other twists and turns that might cause a problem. Your order will usually be delivered via a large lorry, about the size of a rubbish lorry, so please be sure your property is accessible for this size of vehicle and call us prior to delivery if not. Problems can occur with long gravel driveways with tight access so please inform us prior to delivery if this is applicable.
- Be helpful - clear and protect the route from lorry to room
Remove any tripping hazards, furniture, ornaments or wall fixtures that will constrict the path. Please note that our drivers are not allowed to remove their shoes due to health and safety reasons. It is your responsibility to protect your floors and carpets. We recommend using sturdy brown paper secured with masking tape, however heavier items may require more substantial, purpose-made floor protection. Please judge what level of floor protection might be needed yourself and ensure that it is properly positioned before our Home Delivery Team arrives.
If you are unavailable to accept the delivery yourself, there must be someone over the age of 16 at your property to take the delivery for you.
- Retain the original packaging and S/C number
Our Home Delivery Team will not unwrap or assemble any items or take the packaging away. It is important to unpack your furniture as carefully as possible and retain the original packaging until you are completely satisfied that there are no issues. Please keep the white label with the S/C number printed on it (found on the furniture) as you will need to include this in any future correspondence with us.
- Check your new furniture for damage or missing items
Should anything be amiss with your order, please contact us immediately.
Please note these terms do not affect your statutory rights.