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Returns & Cancellations


Returns & Cancellations

We pride ourselves on the FREE delivery service and believe this is one of the reasons that sets us apart from our competitors. The shipping of heavy solid hardwood furniture is expensive. We are happy to offer a free delivery service, however we have to recover some of the cost of any returns or cancellations for non-faulty items.

A full outline of our return fees is given below.

Cancellation within 48 hours of placing an order

Please note that we ask you review your order details within 48 hours of placing order; should you wish to cancel or amend your order within this time you will not be charged for cancelling.

Cancellation after 48 hours of placing an order

To keep our delivery timescales, we will be processing your order immediately. If you wish to cancel your order 48 hours after it has been placed you will be charged $100 per box/carton.

Cancellation once a delivery has been booked

Once you have agreed a confirmed delivery booking should you wish to cancel an item(s) from your order you will be charged a $150 cancellation fee and $100 return fee per box/carton.

Re-Arranged delivery

Should you need to rearrange your delivery date or will not be at home on the day of delivery a $100 re-delivery fee will be charged.

14 day money back guarantee

We are confident you will be delighted with your furniture. However if for any reason you wish to return your items to us, you can within 14 days of receipt of your item/s. The cost will be $150 for the first item returned to us and $100 for each additional box.

*Please note all items must be returned in their original packaging and be in as new condition as possible.

If there is a problem with your order.

If any items are incorrect, damaged or faulty you should notify us immediately by clicking here. You will need to provide us with the S/C number printed on the white label (found on the furniture). Please return the item(s) in the same condition as received and in the original packaging.

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